Support

Before you write to us

Some things are settled faster inside your own organization. If the question is about which work sites were configured, about your shift, about who your manager is, or about correcting a report, the administrator where you work can handle it directly.

Common problems

• The SMS code does not arrive: check that the number you entered is the one your employer registered. You can request a new code after a minute. If nothing arrives, write to us with the number.
• A report was blocked because of location: you are outside the radius of the work site and your organization chose a blocking policy. Move to the site, or ask your manager to approve the report or adjust the site definition.
• “Location unavailable”: check that location services are on and that the app has location permission. The report is still recorded, flagged accordingly.
• I forgot to clock out: file a correction request from the app with the right time. It goes to your manager for approval.
• An update is required: the app blocks versions that are too old. Update from the store and sign in again.

What to include

So we can help in a single reply, tell us: the organization name, the phone number or email you sign in with, your device and app version (both shown on the profile screen), what you were trying to do, and what appeared on screen. A screenshot always helps.